Shipping policy
Thank you for shopping with AquariumFilterSupply. We ship orders from our fulfillment location in China to customers in the United States and Canada. Please review the information below before placing your order.
Order Processing
Orders are normally processed within 1–5 days after payment is confirmed.
Processing may take longer during holidays, promotional periods, product launches, or periods of unusually high order volume. Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Times
Estimated delivery times begin after an order has been processed and dispatched.
Destination Estimated Transit Time
United States 7–15 business days
Canada 7–15 business days
Orders to remote areas may require an additional 3–7 business days.
These delivery times are estimates, not guarantees. Customs inspections, severe weather, carrier disruptions, public holidays, and other circumstances outside our control may cause delays.
Estimated total delivery time = processing time + transit time.
Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is completed.
We offer free standard shipping on orders over $36.
Standard shipping costs $7 per order.
Customers will not be charged any undisclosed shipping fee after completing checkout.
Tracking Your Order
When tracking is available, a tracking number will be sent to the email address provided during checkout. Tracking information may take 2–5 business days after dispatch to begin showing updates.
Some international packages may be transferred to a local carrier for final delivery. In that case, the original tracking page may display the local carrier or an additional tracking number.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number.
Contact us as soon as possible if you need to correct your address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
We are not responsible for delivery failures caused by an incorrect, incomplete, or outdated address supplied by the customer. Additional shipping charges may apply if an order must be resent.
P.O. Boxes and Remote Locations
Shipping availability for P.O. boxes, military addresses, territories, and remote locations is determined during checkout. Some carriers may not support delivery to these addresses.
Where possible, please provide a physical street address to reduce the risk of delays or failed delivery.
Multiple Packages
Orders containing multiple products may be shipped in separate packages. Packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional shipping fees when we divide an order into multiple shipments.
Delayed Orders
A package may occasionally experience delays because of customs processing, carrier congestion, weather conditions, local delivery interruptions, or other events outside our reasonable control.
Please allow the full estimated delivery period before contacting us about a delayed shipment. When contacting us, include your order number and the email address used to place the order.
Lost Packages
A package may be considered lost when it has not been delivered within 30 calendar days after the latest estimated delivery date and the carrier cannot confirm its location.
Contact us at postmaster@aquariumfiltercartridges.com if you believe your order has been lost. We will review the tracking information and, where appropriate, contact the carrier. After confirming that the package is lost, we will provide a replacement or refund in accordance with our Refund and Return Policy.
We are not responsible for packages marked as delivered by the carrier. However, we will assist you in reviewing the tracking information and contacting the carrier where reasonably possible.
Damaged Packages
Inspect your package promptly after delivery. If an item arrives damaged, contact us within 7 calendar days of delivery and provide:
Your order number
A description of the damage
Clear photographs of the item
Photographs of the shipping package and label
Please keep the product and original packaging until your request has been reviewed.
Refused and Undeliverable Packages
Packages may be returned to us because of an incorrect address, repeated failed delivery attempts, refusal by the recipient, failure to collect the package, or failure to pay applicable customs charges.
When a package is returned, we will contact you after it has been received and inspected. Original shipping charges, return shipping costs, customs charges, and other non-recoverable expenses may be deducted from any refund where permitted by law.
Order Cancellations
Orders may be cancelled before they enter processing or are dispatched. Once an order has shipped, it cannot be cancelled and must be handled according to our Refund and Return Policy.
To request a cancellation, contact postmaster@aquariumfiltercartridges.com as soon as possible. Submitting a cancellation request does not guarantee that the order can be stopped.
Contact Us
For shipping questions, contact:
Email: postmaster@aquariumfiltercartridges.com
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Beijing Time (UTC+8).
Please include your order number when contacting us.